Privacy Policy

Introduction

We are Drakaris Casino. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, use our services, or contact our support team. We aim to be clear and concise about our practices so you can make informed choices.

Information We Collect

We collect information that is necessary to provide our services, comply with legal obligations, and improve your experience. This includes:

Account details: name, email address, username, password, date of birth and other registration information you provide.
Contact information: email and telephone number when you provide them for support or verification.
Identity and verification data: identity documents and proof of address when required for verification and age checks.
Usage and technical data: device information, IP address, browser type, operating system, language, and referral data.
Activity data: gameplay and account activity such as games played, session duration, interaction history, and account status.
Support records: communications with our customer support team and any information you provide during those contacts.
Marketing preferences: your choices about receiving promotional emails and other communications.
Cookie and tracking data: information collected through cookies and similar technologies when you use our site.

How We Use Your Information

We use personal information for purposes that are necessary to operate the service and for legitimate business reasons, including:

To create and manage your account and to verify your identity and age.
To provide, maintain and personalize our services and the features you use.
To operate customer support, respond to inquiries, and resolve disputes.
To detect, prevent and investigate fraud, abuse, and other unlawful activity.
To comply with legal and regulatory obligations.
To communicate important information about your account, policy updates, and security notices.
To send marketing communications if you have given consent or where permitted by law.
To analyze and improve our service, including testing, research, troubleshooting and statistical analysis.
To administer loyalty, VIP and responsible gambling tools and programs.

Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) or similar laws apply, we rely on one or more of the following legal bases to process personal data:

Performance of a contract: processing necessary to provide our services or fulfil contractual obligations.
Legal obligation: processing required to comply with laws and regulations.
Legitimate interests: processing necessary for legitimate business purposes, such as fraud prevention, platform security, and service improvement, provided these interests do not override your rights.
Consent: where you have given clear permission for marketing or other optional processing activities. You may withdraw consent at any time.

Sharing and Disclosure

We share personal information only as described below and as required by law:

Service providers: third parties who perform services on our behalf, such as platform hosting, support, analytics, and security providers.
Verification and compliance partners: providers who assist with identity verification, fraud prevention, and compliance checks.
Regulatory and law enforcement authorities: when required by law or to respond to legal requests and investigations.
Business transfers: in connection with a merger, acquisition, or sale of assets, in which case affected users will be notified where required.
Affiliated companies: where necessary to provide services or operate programs across our brands.

We do not sell your personal information. All third parties that process data on our behalf are contractually bound to protect your data and may only use it for the purposes we specify.

International Transfers

Our operations may involve transferring your information to countries outside your home jurisdiction. When we transfer data internationally we implement appropriate safeguards to protect your personal data, such as contractual protections and security measures that meet applicable legal standards.

Data Retention

We retain personal information for as long as necessary to provide our services, fulfil legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the purpose of processing and legal requirements, including regulatory recordkeeping obligations.

Your Rights

Subject to applicable law, you may have the following rights regarding your personal data:

Right of access to the personal data we hold about you.
Right to request correction of inaccurate or incomplete data.
Right to request erasure of your personal data in certain circumstances.
Right to request restriction of processing in certain circumstances.
Right to receive a portable copy of your personal data where applicable.
Right to object to certain processing activities, including direct marketing.
Right to withdraw consent where processing is based on consent.

To exercise your rights, contact us at admin . We may need to verify your identity before responding to requests. We will respond in accordance with applicable laws.

Cookies and Tracking

We use cookies and similar technologies to provide core site functionality, analyze site usage, and support marketing activities. You can manage cookie preferences through your browser settings. Essential cookies are required for the operation of the site and cannot be disabled through browser settings without affecting functionality.

Security

We take appropriate technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. These measures include encryption of data in transit, access controls, regular security reviews, and staff training. While we strive to protect data, no system is completely secure and we cannot guarantee absolute security.

Account Registration and Verification

When you register, we collect account details and may require identity and age verification before certain activities are permitted. Verification may include submission of identity documents and proof of address. These checks help us provide a safe platform and meet legal and regulatory requirements.

Responsible Gambling and Support

We use certain personal data to offer and manage responsible gambling tools such as deposit limits, self‑exclusion, session reminders, and loss or wager limits. If you choose to use these tools, we will process the relevant data to enforce your preferences and help promote safer play.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected personal data from a person under the applicable minimum age, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by posting the updated policy and indicating the date it becomes effective. Continued use of our services after any change constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, or if you wish to exercise your data rights, please contact us at:

admin