Responsible gambling

We want play to stay fun, safe, and under your control. This page explains practical steps you can take if gambling stops feeling enjoyable or becomes risky. The options below are available to everyone and are designed to be simple, flexible, and respectful of your choices.

Responsible Gambling

Playing responsibly means setting clear boundaries, knowing the signs of problem gambling, and using tools to manage time and money spent. We encourage every player to treat gambling as entertainment—not a way to make money—and to check in with themselves regularly about their play patterns. If you ever feel unsure, taking a short break or reducing limits is a sensible first step.

Warning Signs of Problem Gambling

Watch for changes in behaviour or feelings that suggest gambling may be becoming a problem. Any one of these signs can be a cue to act.

Spending more time or money than you intended.
Feeling restless, irritable, or anxious when not gambling.
Chasing losses in an attempt to win back money.
Neglecting work, family, or social commitments because of gambling.
Borrowing money or using funds needed for essentials to gamble.
Secretive behaviour about gambling or its financial impact.
Feeling hopeless, depressed, or unusually preoccupied with gambling.

Tools to Control Your Play

We provide a range of tools you can activate quickly from your account or with help from our support team. These are practical, immediate steps you can take to reduce risk.

Deposit limits — Set maximum deposit amounts per day, week, or month.
Loss and wager limits — Cap how much you can lose or wager in a chosen period.
Session reminders — Automatic notices that tell you how long you’ve been playing.
Reality checks — Pop‑ups that summarise time spent and money staked during a session.
Temporary time‑outs — Short breaks (for example, 24 hours to 6 weeks) that pause access but let you return later.
Permanent self‑exclusion — Long‑term account block (for months or years) preventing further play.

Self‑Exclusion & Time‑Outs

If you feel you need a break, self‑exclusion or a time‑out can be activated immediately. You can set these up in your account settings or ask customer support to do it for you.

What to expect when you self‑exclude or take a time‑out:

Your access to gambling products will be blocked for the chosen period.
Account restrictions remain in place even if you try to reopen the site from another device.
Withdrawals of your remaining balance are usually allowed but may require identity verification for safety and anti‑fraud checks.
Support can explain the reversal process once an exclusion period ends and will outline any documentation or cooling‑off steps needed before normal play resumes.

Setting Deposit & Loss Limits

Practical limits help keep gambling within your budget. We recommend setting conservative defaults and adjusting only after a pause and reflection.

How to set limits:

Open your account settings and choose deposit or loss limits, or contact support to request changes.
Limits can be applied per day, week, or month depending on your preference.
Lowering a limit usually takes effect immediately; increasing some limits may be delayed and subject to a cooling‑off period for safety.
Use smaller, regular limits instead of occasional large changes to avoid impulsive increases after losses.

Practical Tips for Safer Play

Small habits make a big difference. Try these practical steps to keep play enjoyable and under control.

Decide on a gambling budget before you start and stick to it—only use money you can afford to lose.
Limit session length and take scheduled breaks to avoid fatigue and impulsive choices.
Avoid gambling when stressed, upset, or after drinking—these states make risky choices more likely.
Keep a simple log of time and money spent so you can review patterns and adjust as needed.
Don’t view gambling as a way to solve financial problems; seek advice if gambling is causing money stress.
Discuss concerns with someone you trust—talking through the issue often helps clarify next steps.

Help and Support

If gambling is affecting you or someone close to you, help is available. Our team can assist with account tools and explain options calmly and confidentially.

How to reach help:

Contact our support team via live chat or email for immediate assistance with limits, exclusions, or account concerns. Support is available 24/7 in English and additional languages where offered.
If you prefer independent support, consider speaking with a trained counsellor or helpline in your area for confidential, non‑judgmental advice and practical strategies.
If finances are being affected, seek financial counselling to address debts and budgeting without delay.

If you are in immediate crisis or feel at risk of harming yourself, please contact your local emergency services or crisis support right away.

How We Protect Your Account and Privacy

Your safety and privacy matter. Identity checks and verification are part of protecting your funds and preventing unauthorised access. These measures also support responsible gambling by ensuring account ownership and enforcing exclusions when requested.

KYC checks may ask for ID and proof of address before processing withdrawals. This helps protect you and other players.
Account restrictions related to responsible gambling are applied robustly to prevent circumvention through multiple accounts or shared devices.
If you choose to self‑exclude, our systems and team work together to enforce the exclusion and protect your privacy throughout the process.

We aim to respond to all responsible gambling requests quickly and respectfully. If you would like help setting limits, activating a time‑out, or starting a self‑exclusion, our support team is ready to assist without judgement.